Reformer Pilates Group Classes

Cancellation Policy

Pilates Studio Client Policies and Contract 1. Client Policies: a. Class Reservations and Cancellations: * Clients must reserve their spots in classes in advance through our online booking system or by contacting the studio. * Cancellations must be made at least 24 hrs before the scheduled class, otherwise penalties amounting to the session fee will be applied. * Late cancellations and no-shows will be subject to a cancellation fee. b. Class Arrival: * Clients are encouraged to arrive at least 10 minutes before the start of the class to allow time for check-in and setup. * For safety reasons, clients who arrive more than 10 minutes after the class start time may not be permitted to join the class. c. Membership and Package Terms: * Membership options and package details are outlined on our website and in-person at the studio. * We have a NO REFUND POLICY. * Memberships and packages bought are designed for one individual only, they cannot be shared, are non-transferable and non-refundable. *Please note that our packages have designated validity periods. The validity period is stated in the package description. Once a package expires, it is no longer eligible for redemption. *No Freezing or Holding of Subscriptions: Please note that we do not offer the option to freeze or hold subscriptions for any reason. All subscriptions are active from the date of purchase and will continue on their regular billing cycle

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